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NT Support

Q: My PcAnywhere isn't letting me into my server.

A: If a connection with PcAnywhere is lost without the proper disconnection, the program still assumes that the user is still in. To remedy this:

  • telnet to the machine (telnet web???.dn.net)
  • There is a command that the customer can run to restart the service.
    ( net stop "pcanywhere host service" ) The service should stop.
  • Then type ( net start "pcanywhere host service" ) And the service should restart.
Q: I have my Web site set up in IIS but, I still can't pull it up via the domain name in my Internet browser.

A: Once the site is setup in IIS, and the domain name is registered with a registration service (such as Network Solutions), the customer will need to email admin@interspace.net. They will need to request a name service for the domain name and the IP address that they have associated with it in IIS. The process should take 24+ hours to propagate through the routers.

Q: Why is my server running so slow? All the sites are up but they are processing at a snail's pace!

A: NT has a quirk that it likes to be rebooted at least once a week. If it runs uninterrupted for too long of a time, the virtual memory starts to act up. Once this occurs, the system processes and memory usage skyrockets. Thus, making the server run slower and slower. So be kind to your server and reboot at least once a week.

Q: I tried to change the video settings on my server and now nothing works!!!

A: Do not try to change the video settings on your server! Contact DataCenter tech support, admin@interspace.net, who can make arrangements to have it reset. The PcAnywhere service relies heavily on the video settings and if it's not done properly, (removing PcAnywhere, changing the settings and then reinstalling PcAnywhere) you may not be able to access your machine. The DataCenter Tech staff can install a generic video driver that works on all of our machines. This is done for ease of use. It cuts down possible repair time, instead of having to reload all of the possible different drivers for each server. So once again, please do not try to change the video settings.

Q: I'd like to have you DataCenter look at my problem and fix it but, you say that I don't have admin time. What's that?

A: DataCenter Tech staff must account for all work done and the payment for services provided. Admin time is a pre-paid block of time that will allow DataCenter to resolve the problems on your server. We suggest buying blocks of admin time when the server is first put online. See System Administration. If you do not have a System Administration contract, time can be wasted when DataCenter has to fax a work order to you, wait for the form to be filled out and faxed back to the VERIO tech staff assisting you. See Support Service. Without a System Administration contract, it's difficult to immediately address a problem unless it's a hardware failure covered by VERIO.

Q: I want to have SQL on my server, can you install that for me?

A: Yes, using our System Admin time, and the software, we can do it. We will need the customer to purchase the software and send us the CD and the license key. After we receive both, we can install it and mail back the software and license key to the address provided. We do not have the software and/or a mass user license key here.

Q: I've made some changes to my server, or, my server just needs to be rebooted. Can you guys do that for me?

A: A quick and cost effective solution is to utilize the restart button in PcAnywhere. At the top of the program, the next button to the right from the Ctrl+Alt+Del button, is the server restart. This will shut your machine down and restart it. A normal NT server takes approximately 2-4 minutes to restart.

Q: I am running SQL Server, do I have to do anything special to back up those files?

A: Due to the nature of database files, they need to be backed up in a specific manner for them to be able to be recovered. Since database files are handled directly by the SQL server they are always in use and are not able to be backed up using normal methods. There are 2 basic ways to accomplish this and can be used in conjunction to give you a more redundant backup solution.

  1. You can install a backup agent that will enable you to backup a live database to tape. This will allow the backup program to interface with the database and create a viable backup while the database is running.
  2. You can set up SQL Server to dump the database to a plain text file on a regular basis. If you have not already done so, we suggest that you configure your SQL Server to perform periodic database
  3. Before beginning please verify that the SQL Server Agent has been started
    1. From within the SQL Server Enterprise Manager select the server that the database is installed on
    2. You will need to expand the Management folder and Right mouse click Backup and choose "New Backup device"
    3. Choose a unique name to use for the new backup device.
    4. You will need to expand the database folder and choose the database you would like to back up
    5. Once the database is selected, click the right mouse button. You should then select "All Tasks" and then "Backup Database"
    6. Under "Destination", click on the Add button and choose the new backup device you just created.
    7. You can then use the Schedule Option at the bottom of the general tab to choose the frequency of which the database is dumped to disk.
    8. You will then want to select the options tab and select Verify backup upon completion to ensure an accurate backup.
That file can now be backed up or moved to another location as if it were nothing more than just a simple text file. If you would like to purchase one of our Managed Services Packages please contact your sales rep for more information and pricing. Please keep in mind that only the backup process is covered by your Managed Services agreement, data restoration is subject to consulting time.