Emergency Support

This applies for emergency cases where you cannot connect to your server. Emergency support is 24 hour. DataCenter's System Administration and Support contracts do not cover non-business hour assistance.

Step 1: Fill in the Emergency Request with full details of the problem and your contact information.
Step 2: A DataCenter staff member will contact you according to your contact information.

DataCenter Support Services General Policies

The following policies apply to all Verio support services:

• Business hours are Sunday through Friday, 8am to 8pm.
  
• On-site DataCenter staff members monitor the servers 24 hours a day, 7 days a week, 52 weeks a year.
  
• DataCenter reserves the right to set priorities for work order requests.
  
• 3rd Party Software Installation. All clients can remotely install any 3rd party software that they see fit to optimize their site(s). If needed, you may use DataCenter System Administration service to help with the installation. HOW TO: Request System Administration service, purchase the software then send Verio the CD, or instructions how to download, and license key. After we receive both, we can install the software and mail back any materials to the address provided. Cost of mailing may be included in administration billing. DataCenter does not provide software and/or a mass user license key. Verio does not support any 3rd party software purchased or installed by customers.